Dear Chair,
Please read the attached e-mail from Mr Howell (click here). If he contacted the chair at the time, which is intimated, there had to be paperwork; after all, they are administrators. So if there is no paperwork and a denial of there being any need as the Regulator has no responsibility, then it leaves many unanswered questions, which I have tried to get answers to.
I hope this helps
DC Howard Lamb