Dear Mr Dunshea,

 Please can you explain why after 5 letters of complaint, 4 of which (including the first one in 2012) you should have had passed to you by Mr Howell, you have not fulfilled the criteria as set out in your website regarding complaints about the GCC.

 When were you going to get around to dealing with them?  After I am thrown out of the profession, where I would have no voice, or after Mr Howell retires when no action can be taken?

 A prompt response would be nice.

 Regards,

 Howard Lamb

 

Dear Mr Kavanagh,

There have been 5 letters of complaint.  The first was in 2012 where in Mr Howell’s response he was going to bring the matter to the GCC in a meeting on 24/05/12.  Three other letters of complaint went in this year before I was removed from the register, all to Mr Howell, and one final one to Mr Dunshea.  Perhaps you could explain why the GCC’s complaints procedure, as advertised on your website, was never adhered to.

The law says that not only must you be transparent but also that you are being seen to be transparent.  How can Mr Howell remove me from the register whilst he has 3 complaints which have not been dealt with hanging over him?

Mr Button has all the details.  There is no point making another complaint as you have not dealt with the others.  I did ask Mr Dunshea to add all of the correspondence which I finally got back from Mr Howell to the appeals bundle.  This is evidence again of more breaches of protocols and procedures, receiving paperwork 6 months after the statutory time and a solicitor’s letter.

I would appreciate a prompt response as to whether my complaints are being dealt with or ignored.  I have no paperwork back from the GCC at all on the subject. Therefore, until we have clarity I cannot make my decision on representation or whether the GCC’s actions are illegal.

Regards,

Howard Lamb

Lamb Chiropractic Clinic Ltd
Howard Lamb D.C.

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The Surgery, 48 Marsh Road, Pinner, Middlesex, HA5 5NQ

020-8866-3230/020-8866-8018

19th September, 2016

Dear John,

I know that you are tied up this week. I have a 7 bundle heavy box of paperwork from the solicitors who worked for the BCA insurers. The case was flawed. The GP who signed the patient back to work was not sued. He could have confirmed my diagnosis and that there was no need for a scan. The hospital which diagnosed him was not sued after his collapse, and had treated him and x-rayed him 5 weeks previously after a fall on ice. They could have confirmed the condition’s acute nature and that there was no case to answer. A flawed case, manipulated to make something out of nothing. Fraud makes insurance null and void so nobody gets paid. It was OK for my life and finances to be stressed with no comeback. This small amount of the total paperwork which covers a case against 2 chiropractors, 1 physiotherapist and a GP (different one), resulted in 4 people’s lives on hold with massive effects on practices etc,etc. Two letters could have stopped it before it started.

If my diagnosis had been listened to and acted on there would not be a sea of paperwork on Child X. How much of it do you want? The box regarding the Flynn case is un-opened and as sent by the solicitors. I shall send it direct to the GCC as back-up evidence for my complaint regarding Mr Howell and the BCA for being complicit in fraud as they took no action. Potentially fraud because everyone got paid by the insurance and nobody called the police.

Yours sincerely,

Howard Lamb
DC

Lamb Chiropractic Clinic Ltd
Howard Lamb D.C.

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The Surgery, 48 Marsh Road, Pinner, Middlesex, HA5 5NQ

020-8866-3230/020-8866-8018

19th September, 2016

Dear Mr Dunshea,

I am sending by taxi today a box which contains some of the paperwork on the Flynn case as sent by my insurance solicitors. Also please find attached a copy of a letter to John Williams, my solicitor for my appeal hearing, which explains why you have this paperwork.

Yours sincerely,

Howard Lamb
DC

Lamb Chiropractic Clinic Ltd
Howard Lamb D.C.

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The Surgery, 48 Marsh Road, Pinner, Middlesex, HA5 5NQ

020-8866-3230/020-8866-8018

22nd August, 2016

FAO: Roger Dunshea

Dear Sir,

I believe that Mr Howell has written to you about my 3 formal complaints; 2 about himself and 1 about Mr Button. If not, please let me know and I will send all of the relevant paperwork.

Please explain how the complaints have not been taken seriously. No part of your complaints procedure has been activated several months after the event and prior to me being removed from the register.

On the subject of my removal from the register, I have been waiting since January for Mr Howell’s chiropractic expert to contact me as part of my disability (autism and dyslexia.) My CPD is in expert short-hand and would take several hours to explain in long-hand and my preference would be to talk for 5 minutes with an expert to clear up any problems. This has been denied me (Disabilities Act.) I can supply my solicitor’s letter and response if need be.

I am talking with solicitors this afternoon regarding whether Mr Howell’s actions were legal, i.e. whilst under complaint, removing the complainee from the register, and asking for silks advice regarding judicial review/public enquiry.

I will send the relevant paperwork for the appeal even though it would seem to be on the back of an illegal action, and obviously Mr Button, whose CV and details of CPD I am still waiting for, has no clinical knowledge, hence the need to speak to someone who has.

My complaints were made as a patient of long-standing and a 30-year plus professional. Professor C. Cunliffe would be my expert of choice due to her experience.

Yours faithfully,

Howard Lamb, DC

Lamb Chiropractic Clinic Ltd
Howard Lamb D.C.

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The Surgery, 48 Marsh Road, Pinner, Middlesex, HA5 5NQ

020-8866-3230/020-8866-8018

6th May, 2016

Dear Satjit,

I was very pleased to read about the upgrades the BCA have made regarding litigation and GCC complaints. Hopefully after each case someone will check if the result was correct and see what lessons were learned. Then the structure would be complete – total quality control.

I am afraid that I am not the tea and sympathy type so cannot help out with your 12 counselling vacancies. However, if you would like me to look at past lost cases and see if any other scams are visible, it would be my pleasure.

The main reason for this letter is Bupa. It would seem they want my Practice Manager to do their administration at my cost. I have pretty much been told ‘that’s how it is and if you want to be with Bupa you have to toe the line.’ (I’m not very good at that I’m afraid.) My Practice Manager has spoken with Bupa, at my expense, but they do not seem to have been truthful at all. I myself had a chat with Dan Beresford from Customer Services who followed their corporate line of ‘like it or lump it.’ They were told last year that we were planning to increase our fees and we were assured that this would be taken into account. This is now apparently not the case. From May I will be charging my patients £40.00 here per treatment, but for Bupa patients after doing all their paperwork and invoice procedure, and waiting 7-14 days to be reimbursed, I will only be paid £35.00. I am not happy. This is good business for the Bupa clients I was told.

If it weren’t for the fact that most of my Bupa clients are old hands I would have told the CEO about my complaint. However, now that the BCA is looking after the members so well in other areas, I hope that you are making headway with Bupa. I cannot be the only one that this is affecting.

Please let me know if I can be of service regarding past cases. I have another 5 years to come back at our ex-insurers, and there could be others just like me. Also, if a resistance movement has started over Bupa, please let me know so that I can join.

Yours Sincerely,

Howard Lamb, DC

Lamb Chiropractic Clinic Ltd
Howard Lamb D.C.

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The Surgery, 48 Marsh Road, Pinner, Middlesex, HA5 5NQ

020-8866-3230/020-8866-8018

                                                                                                                                    18th August, 2015

Bernadette Martin, BSc Chiro, FMCA,
Chair of McTimoney Chiropractic Association

Dear Bernie,

Firstly I must thank you, the Association, colleges, and expert witness, for all the help and support you have afforded me over the last few difficult years, particularly over the insurer’s side of the Flynn case and Child X. We must finally catch up to share our findings, me from the outside looking in, and you obviously in the middle. Please read a trilogy of e-mails on the subject to my negligence lawyer. From my side Stuart Taylor’s insurers got a bit squirrelly and were probably naive at best, but with no criminal intent. Without a suitable gatekeeper they will be more vulnerable to scams like this one.

I do feel that there are enough grounds to check all qualifications of managers in control of current/past cases to make sure there is no chance of negligence, particularly the cases which probably should not have been lost (injustice scars). After all ‘Assumption is the mother of all clusterf**ks’, as I have seen repeatedly in the Child X case.

Dealing with two insurers, I feel that they would represent much of the industry as their actions were similar. They have no interest in fraud, as clearly seen, where’s the profit in that? So fraud can run rife. Again, how can you correct a system that can’t correct itself?

Stuart and I, as your members, were tied up for three years in a matter where we were innocent but were not allowed to prove it. Then everyone else is on an expense-paid jolly, even better if they are on a sure thing, and we are left counting the cost. I am sure this is not what we have been paying our premiums for. If the manager has not got the basic skill-sets to understand what they are dealing with, the whole thing becomes an expensive nonsense with the solicitors cleaning up again, as we have seen previously at the GCC.

If 60% of myelomas are diagnosed and 40% are not, lawyers see negligence. However if 60% are slow-burning and detectable which is why they were diagnosed and 40% are acute and come out of the blue with no chance of diagnosis there cannot be negligence (often diagnosed through luck rather than judgement.) Take Mr Flynn whose myeloma was clearly acute. This was in the hospital notes. It was most probably activated due to bone marrow/oseos damage after his heavy fall in the January where the x-rays show nothing but a gas bubble, (again in hospital notes), to total decimation in February, seen on an MRI. There was a high probability that a scan or x-ray would not have shown anything before January, maybe a week after the fall, other than cellular level. The opposition had been fully informed and then tried to pervert the course of justice, in my opinion. Whilst on the subject, I released a trigger point on Mr Flynn, which made him yelp, which stopped his T4 synaptic event caused by the physiotherapist and mentioned in his testament. I did not enter it in my notes because it was obviously soft tissue and solved the problem. Only if abnormal reaction had taken place would it be raised.

Child X is living in a tent in his mother’s garden after being dumped on the streets by Herts County Council. Sarah-Jane’s solicitors have been pushing hard and the case of one has been accepted by the Ombudsman whilst the other is working on a judicial review, having completed the Complaints Procedure, which was a disgrace and well-documented. Sarah-Jane has been on 3 Counties Radio as a warm-up to get her used to media. The BBC has been helpful.

My involvement with the case so far has been treatment, support and finance. With negligence hanging over me, and the BCA and GCC unable to support my right to diagnose and my right to refer, which was denied me, hence the tribunal. It would be difficult to defend it on an even playing field when viewed as ‘some pratt who cracks necks, what can he know?’ My lawyer is in contact with the GCC and we have been waiting for all notes back on Child X which I will forward to the Ombudsman at the right time.

Thirdly, the GCC are at it again I see. Hand-picking those they need to bias the decision-making process so that government targets on fitness to practice can be met. I feel that the profession should go through a period of non-compliance until the first Chiropractic Act and it’s criteria are actually in place and functioning before we can see if it needs changing.

Please channel this information to the right places as potentially all clinicians could be affected in all professions. I have not communicated with the BCA, except through solicitors, as it is not clear whether they have been complicit, but their members need to know about their insurance company. Maybe the alliance could help you mediate for me, if you would be so kind.

Yours Sincerely,

Howard Lamb,
DC

PS Please share all with Christina, and what you want with who you want with the rest.